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FAQ: YOUR BURNING QUESTIONS ANSWERED

Welcome to BOE Frequently Asked Questions (FAQ) page, where we address your burning questions and provide comprehensive answers.

IT Support Information

 

IT Helpdesk open hours: 8am – 6pm, Monday – Friday

For critical issues or problems that need a resolution in the next 24 hours:

  • Call IT Helpdesk on 03 57708201

For all other issues or requests:

For after-hours assistance (critical issues only):

  • Call IT Helpdesk on 03 57708201
  • Follow the prompts for after-hours service.

 

Onboarding IT Support

Office Staff

  • You will be provided with the following by your manager (or representing Team member):
    • Laptop and desk equipment
    • Login and Password
    • Printed laptop setup instructions.
    • Softphone number and / or mobile (depending on role).
  • Please speak to your manager if you do not receive these items.
  • Once you login you will find a few emails in your mailbox from OEG Helpdesk. These contain instructions / information for key IT functions such as:
    • Mailbox setup, Email filter and Phish alert process.
    • System beginners’ information and logins

Payroll Manager: Michelle Sloan

Email: payroll@boe.com.au

Michelle is a payroll extraordinaire with a strong foundation in People and Culture systems. She leverages her pragmatic approach and adept problem-solving abilities to foster a functional and positive workplace environment.

Michelle will be able to assist you with all payroll inquiries.

People and Culture: Matilda Hubbard

Send an Email to People and Culture

Please send an email ticket to pchelpdesk@boe.com.au.

Matilda will be able to assist you with all People and Culture inquiries.

Matilda works closely with managers to create a positive and productive work environment that supports the success of the organisation and its employees. Matilda specialises in Team Member relations.